Terms of service

Personalized product

Pixxeleate turns a customer-provided photo into a paintable canvas/guide. By placing an order, you confirm that you have the right to use the uploaded photo and that the selected product options are correct.

What you receive

The canvas/guide is the core product. Optional studio sets may be available as early-access add-ons. Studio sets are not custom color-matched to your individual photo yet, do not include a promise of exact paint quantities, and may ship separately.

Preview and final preparation

The storefront preview is representative and intentionally lighter-weight for browsing. After checkout, the final canvas/guide is prepared separately for fulfillment.

Order review before fulfillment

Custom orders may be reviewed before fulfillment. If an issue is found with the uploaded photo, selected options, or order details, we may contact you or hold the order for review.

Customer-provided content

Do not upload images you do not have the right to use. We may decline or cancel orders that cannot reasonably be fulfilled or that include content we cannot process.

Support

For order help, contact us with your order number and a clear description of the issue. For damaged or incorrect items, include photos of the item and packaging where possible.